Please add our customer service address to your email contacts to ensure that you receive your order & shipping notifications:
Payments are processed securely by PayPal (www.PayPal.com). You do not need a PayPal account in order to place an order and you can pay with any major credit card, instant bank transfer or an eCheck. We are PayPal Verified. Please note: eChecks take 4 business days to clear and your order will be acknowledged by our system as received on the clearing date. If ordering custom items with an eCheck, please be sure to account for the 4 business days for the eCheck to clear plus the custom service time.
To receive your order as quickly as possible, we suggest you use a credit card or instant bank transfer to pay for your order.
Orders for Ready-Made Items typically ship out within 24-48 hours. You will receive a shipping notification by email at the time we process your shipment.
Orders for Custom Items typically take 8-10 days before shipping out as we must re-size patterns to your pet's measurements and make your items before we can ship them out. Please see below regarding Expedited Sewing Services if you need your order faster.
Domestic Shipping within the United States is through USPS. Standard Shipping is through Priority Mail which usually takes 2-3 business days to arrive, though USPS does not guarantee the delivery time. In some cases Priority Mail can take up to a week to arrive. Express Mail takes 2 business days to most areas.
Please allow 1 day for processing plus the estimated shipping time.
Please note that we have no control over USPS transit and delivery time; the 2-3 day Priority Mail delivery estimate is not a guarantee. While Express Mail is usually delivered within the estimated timeframe, we cannot be responsible for USPS delays that result in an urgent shipment not arriving in time for your deadline. For this reason, we would encourage you to place your orders early and not wait until the last minute.
Waiver of Signature on Express Mail Shipments is available on shipments under $250. However, please only check this option if absolutely necessary and the location where USPS will leave the item is secure.
Expedited Services are available for time sensitive orders. We offer 3 levels of Expedited Sewing Services depending on the nature of the urgency and complexity of the items. Our various Service Options are as follows:
- STANDARD: 8-10 days prior to shipping out (no additional cost)
- EXPEDITED: 7 days prior to shipping out (additional cost varies by item)
- EXPRESS: 4 days prior to shipping out (additional cost varies by item)
- URGENT: 2 days before shipping out (additional cost varies by item)
These options can be selected when adding an item to the shopping cart (it is the last option selction before the Add to Cart button.
Please note that the Expedited Sewing Service Option fees are not the same as Express Shipping charge. If you wish to have your item shipped Express after it is made, please also select Express Shipping upon checkout.
Please refer to the Expedited Services page for more information.
Delivery Confirmation is included on all shipments. However, please note that Delivery Confirmation is not the same as Tracking. USPS may not scan the item until it has been delivered.
International Shipping is through Priority Mail International, which takes between 6-10 business days. This does not include time in customs, however. Customs Duties are the responsiblity of the buyer. Please note that we do not mark international shipments as "Gift" nor do we undervalue them on the customs forms.
Express International Shipping is available to certain countries, currently Great Britain and Canada.
All sales are final due to the custom nature of our merchandise and health concerns. All of our items are carefully made and inspected before we ship them out and we simply do not ship flawed items.
Please measure your pet or horse carefully and double check all measurements before placing an order. If in doubt, allow a little extra room in your measurements. Please refer to our Measuring Guide and contact us should you need assistance. We want you and your pet to be happy with your purchase, so please do not hesitate to contact us at any time with any questions before placing your order.
Thank you for shopping at Franga Equestrian and Pet Boutique and have a lovely day.
