To save time, please check our Frequently Asked Questions page first to see if we have already answered your question there.
Email
We answer all inquiries within 24-48 hours, and most within 1-6 hours. Please scroll down for the contact form.
Phone
If you have an urgent inquiry and need to speak to someone, you may call us at (818) 571-3171. If you reach our voice-mailbox, please be sure to leave your name, callback number and a brief description of your inquiry and we will return your call as soon as possible. If your inquiry is not urgent, our preferred method of communication is via email as it is easier for us to keep track of custom designing inquiry details & responses with written communication.
Custom Designing Inquiry
If you are inquiring about custom design services, please provide as many details as possible so that we can assist you more expediently. Helpful information would include your ideas or preferences in regards to:
- Fabrics / Materials
- Colors
- Particular styles / time periods (if applicable)
- Type, breed & size of the animal this is for
- Date of special event for which you need this item
- Any other relevant information
Thank you for contacting us. We look forward to working with you in the near future.
Please add our customer service address to your email address book to ensure that you receive our reply:

Note to manufacturers of pet and equestrian supplies and accessories: We design and make our own merchandise and are not interested in purchasing mass-produced products for resale. All such unsolicited emails are automatically deleted. Please do not waste your time.